Cindy Baier

Fidelity is a true business partner for Brookdale. I have been impressed by how important our needs are and by how much personal effort goes into making us successful. This year, we had a large meeting where our printed materials got returned by the delivery service. It seemed that we would need to proceed without the benefit of the materials. Instead, Michael flew through a thunderstorm on his private plane to bring the materials to our meeting. Needless to say, we were beyond grateful. I have never seen an organization more focused on customer service. I feel honored to be able to work with such a dedicated vendor.